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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mark Drake

Mark Drake

October 12, 2024

5  out of  5
rating by Mark Drake
"Moved to Lubbock in 2020 in search of a new agent. Been a long time State Farm customer. Well, I’ve found a good one. You should give these people a shot if you’re in need of a new agent as well."
We responded:
"Thank you very much Mark for the 5 star review. It was also nice chatting with you this week, welcome to Lubbock and let us know if you need anything, we are always here to help!"
Profile photo of Mary Karsten

Mary Karsten

September 5, 2024

5  out of  5
rating by Mary Karsten
"I’ve been with Rick since 2006. When it comes to really wanting the best for his clients, you can tell that Rick has a passion for just that! Rick is the best at listening, understanding, and wanting his clients fully protected. Wouldn’t recommend any other agent!"
We responded:
"Thank you Mary for your 5 star review. We have enjoyed serving your family all these years!!!"
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Sean Curran

February 8, 2024

1  out of  5
rating by Sean Curran
"Where is the button to leave negative stars. I've been fighting with this fraudulent scam of an agent for over a year now. All I want is to be done with them, but they make it impossible. Keep a paper trail for every conversation you have with them. If they say they're going to do something get it on paper or email. It's a shame because corporate State Farm has been great to me, but this agent is so bad that I'll never go back to State Farm ever again."
We responded:
"In your review you mention that you have been dealing with my agency for over a year. However, we have not spoken with you since March 2023. During that call almost a year ago, you were calling on a completely different matter. However, you did call our office on February 8, 2024 and spoke with Michelle and mentioned you had cancelled a policy directly with corporate. This was the first time we became aware of that cancellation. The next day, February 9, 2024 you called corporate again and you were transferred to a Dallas agent. During that conversation when asked, you mentioned that you never contacted our office regarding your policy as you chose to deal directly with corporate. Since our office was never involved with your current issue, I was taken aback as to why you would leave my agency such an unwarranted and negative review. Had you contacted us directly with this issue last year, we would have been more than happy to assist you, however we were never given that opportunity. "
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Zenia Ferrer

December 7, 2023

5  out of  5
rating by Zenia Ferrer
"Rick is great!! Helped me out tremendously. Awesome staff I’m happy I joined such a trusting team"
We responded:
"Thank you Zenia for the 5 star review, we appreciate your business and it's always a pleasure to help you with all of your insurance needs!!"
Profile photo of August Moeller

August Moeller

October 26, 2023

5  out of  5
rating by August Moeller
"I’ve been with State Farm for over 30 years. I’ve been so fortunate to have Rick Rosas to guide me as my Agent for the last 20ish years of my time with State Farm. I couldn’t be more confident that I’ll never leave Rick or switch carriers for any reason. Rick has been there from the smallest policy issue to listening to some of my life stories as a friend in his office. I’m thankful for Rick and everything he does in this community."
We responded:
"Thank you so much for leaving us a 5-Star rating, it is very much appreciated. We have enjoyed serving your family for all these years. Our team strives to deliver the best experience possible at all times. Again, thanks so much and hope to see you soon!!!"
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Shane Zamora

October 5, 2023

5  out of  5
rating by Shane Zamora
"I've been with State Farm for a year now and as a customer, my experience with them has been nothing but outstanding from the great discounts they give, to the overall amazing customer service. Each time I give them a call they make sure I'm taken care and answer all my questions I have. If your looking for a great insurance company I recommend giving State Farm a try you won't be disappointed."
We responded:
"Thank you Shane for your positive feedback. We are so glad to hear that you are happy with our service. It is great having you as a valuable customer and we look forward to serving you again soon!"
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Aveline Hewetson

August 25, 2023

5  out of  5
rating by Aveline Hewetson
"I needed to make a change to the lien holder and get verification to said lien holder. Michelle had a no worries, I'll get it done attitude. The binder arrived the day after we spoke and I was able to forward the email. Boom, boom, done!!"
We responded:
"Thank you Aveline for your 5 star review, we sincerely appreciate it and Michelle is always on top of everything to make sure things get done!!!"
Profile photo of hari krishnaa athota

hari krishnaa athota

May 16, 2023

5  out of  5
rating by hari krishnaa athota
"He is soo good and professional, his staff is so helpful in assisting in you what perfectly u needed"
We responded:
"Thank you so much for the 5 star review, we sincerely appreciate it very much!!"
Profile photo of Laurie Perez

Laurie Perez

April 19, 2023

5  out of  5
rating by Laurie Perez
"Love how fast they work to help me at Rick Rosas!!"
We responded:
"Laurie, thank you so much for the 5 Star review. We are happy to hear that you are happy with our service. If there is anything you need, please don't hesitate to let us know!"
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Natedawg

December 10, 2022

5  out of  5
rating by Natedawg
"Recently here to Lubbock from Indiana. They made it simple and worked with me when I first got here to get everything transferred over fast and easy. Been working with them for the past five months, and couldn't of asked for better service! Recently in the market for a car, and would always send in quotes and questions and would always get back to me in a very timely manner. Absolutely no complaints would recommend to anyone and everyone I know. Thank you all who work there at Rick Rosas Agency!"
We responded:
"Nate, thank you so much for the 5-Star review, we appreciate your business. If you ever need anything, please reach out to us at anytime! "
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Marta Welch

December 5, 2022

5  out of  5
rating by Marta Welch
"I was referred to Rick due to a claim I had that was not handled very well with another company. Rick was very helpful in helping me on how to proceed. I highly recommend this agency to anyone that values incredible service. Thank you, Rick!"
We responded:
"Thank you Marta for the 5-Star review, we appreciate this very much!"
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Eric Hopper

September 14, 2022

5  out of  5
rating by Eric Hopper
"Top shelf State Farm agent and his whole staff including Michelle are wonderful to work with. Thank you for being my State Farm agent for over 20 years."
We responded:
"Eric, thank you so much for the 5-Star review, we really appreciate it and glad we can be of service to you and your family!"
Profile photo of Liz Marmolejo

Liz Marmolejo

July 22, 2022

5  out of  5
rating by Liz Marmolejo
"Anytime I talk to Pearl it's like your talking to family member. Very helpful with all the questions I have. I love dealing with Rick and his staff."
We responded:
"Liz, we appreciate this awesome review and are happy that we can be of service! If you ever need anything, please reach out to us!!!"
Profile photo of Robert Pace

Robert Pace

July 14, 2022

5  out of  5
rating by Robert Pace
"I've known Rick for 24 years, not only is he an exceptional agent, but his prior background as a claims professional gives his clients valuable insights into the entire insurance process. You just don't find that skill set with other insurance agents. If your looking for the lowest price, he is middle of the pack with rates, but worth every penny when it comes time for insurance to deliver on their promises during a claim."
We responded:
"We really appreciate the 5 star review Robert."
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Kristyn

July 5, 2022

5  out of  5
rating by Kristyn
"Pearl is so amazing! She’s always there to answer any and all of my questions. She’s 2 hours away from me and still the only person I will call!"
We responded:
"Thank you Kristyn for the 5 star review. Pearl is amazing and we are glad she can help you when you call in. We appreciate your business!!!"
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Becky Castilleja

April 13, 2022

5  out of  5
rating by Becky Castilleja
"Best Agent in Town!! Rick is always just a phone call away!! Rick's entire team is always ready to help with any questions, or concerns. Please consider them for all your insurance needs. It's a choice you will appreciate for years to come!!"
We responded:
"Thank you for your kind words Becky! We appreciate you and your family very much!"
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Mona Sustaita

April 12, 2022

5  out of  5
rating by Mona Sustaita
"Greatly appreciate my State Farm team..."
We responded:
"Thank you for giving our agency an awesome review. We're happy to hear that you are happy with our service. Let us know if you need anything!!!"
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johnathan rivas

April 5, 2022

5  out of  5
rating by johnathan rivas
"Great company family has been with Rick and Pearl for YEARS !!! Thank you for the amazing service and experience!! Looking forward to many more!"
We responded:
"Thank you so much for leaving us a 5-star review! It is very much appreciated. We appreciate your business."
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Rosa Serrano

February 16, 2022

5  out of  5
rating by Rosa Serrano
"Pearl is an exceptional professional person with a great knowledge of State Farm services. We value you and Rick!"
We responded:
"We appreciate you taking the time to share your experience with us. We appreciate your business, and look forward to seeing you again real soon!"
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Zack Garza

February 10, 2022

5  out of  5
rating by Zack Garza
"The Office staff is so professional and friendly. They make you feel like you're part of the family!"
We responded:
"Zack, we appreciate your review and value your feedback. Let us know if you need anything that we can do for you!"
Profile photo of Maria Aguilar

Maria Aguilar

February 4, 2022

5  out of  5
rating by Maria Aguilar
"Rick Rosas and his team have provided exceptional customer service from start to finish!"
We responded:
"We are very grateful for your 5-star review. We really appreciate you taking the time to share your experience with us!!"
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Bill Devereaux

January 31, 2022

5  out of  5
rating by Bill Devereaux
"For me State Farm at the Rick Rosa's location has been more than just a Spectacular experience, the staff there has helped me in ways that words can't express. They truly care about their clients. I would advice anyone who needs car insurance or rental insurance or both to go there they will change your life... Fabulous people... GO TEAM STATE FARM..."
We responded:
"Thank you so much Billy for leaving us such a fantastic review. We are happy to know that you are happy with our exceptional service that we provide with your auto and rental insurance! We sincerely appreciate your business!"
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Gloria Gast

January 24, 2022

5  out of  5
rating by Gloria Gast
"The staff is wonderful! Good customer service!"
We responded:
"Thanks for taking the time to leave us a review of our agency! We are very lucky to have a great customer like you, and we sincerely appreciate your business."
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Lonny Shrimpton

January 20, 2022

5  out of  5
rating by Lonny Shrimpton
"I have had my auto insurance with this office for the last 15 years. They are a great group of people to work with, very happy with their awesome service."
We responded:
"Lonny, thank you so much for using us for your auto insurance. We appreciate the fantastic review and are happy to be of service. We appreciate your business!"
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Julianne Gruber

October 7, 2021

5  out of  5
rating by Julianne Gruber
"The personnel are fantastic and the rates are unbeatable"
We responded:
"Thank you so much for the 5 star review. We really appreciate you and enjoy our visits every time you call our office."